Description
Neat Pulse is a full-service offering that gives you a choice of which applications to run on your Neat devices, complete control of your device deployment, premium support care and extended warranty coverage.
Pulse Plus:
Control
- Management and monitoring
- 1-year limited device warranty
- Hardware replacement (RMA)
Care
- Technical support levels 1–3
- Priority queuing
- Initial response times (SLAs)
- Advanced troubleshooting
- Zoom/Microsoft case escalations