Neat Pulse is a full-service offering that gives you a choice of which applications to run on your Neat devices, complete control of your device deployment, premium support care and extended warranty coverage.
- Management and monitoring
- Hardware replacement (RMA)
- Technical support levels 1–3
- Priority queuing
- Initial response times (SLAs)
- Advanced troubleshooting
- Zoom/Microsoft case escalations
- Extended warranty (1, 3 or 5 years)
- Advanced hardware replacement (AHR)
- Next day*/Priority shipments
* subject to location, stock availability, local couriers/customs authorities and type of device.